Effective 10 August 2026.
You get a full month with the real software before any money changes hands, and the Line Simulator carries a compatibility check that will tell you honestly if your line is outside what it models. We would rather you find that out for free than ask for your money back.
You can request a full refund of a RASQI licence within 30 days of the purchase date. No explanation is required, although we would genuinely like to hear one — a refund tells us something we could not learn otherwise.
Write to [email protected] from the address that made the purchase, or reply to the receipt you received. Include the order reference from that receipt.
Payments are handled by Paddle, our Merchant of Record, so the refund is issued by Paddle to the original payment method. You may also contact Paddle directly using the details on your receipt.
We approve or reply to a request within 3 business days. Once approved, how quickly the money appears is your bank's timing, not ours — typically a few business days, sometimes longer for international cards.
A licence renews annually. We e-mail you before a renewal is charged. You can cancel at any time from the link on your receipt or by writing to us, and cancelling stops the next charge — your access continues to the end of the period you already paid for.
If a renewal is charged that you meant to cancel, tell us and we will refund it. We are not interested in keeping money taken for a year somebody did not want.
We may decline a refund outside the window in section 1, or where a licence has been shared, resold or used in a way the Terms do not permit. We will say which, and why.
Nothing here reduces rights you have under the consumer law that applies to you. Where that law gives you more than this policy does, it wins.